KYC & AML Policy
Prior to any deposit or withdrawal activity, each Invest Globally account must undergo a verification process. This section outlines the verification procedures, acceptable documentation types, processing timeframes and your responsibilities.
- Identity checks on every account
- Documents handled confidentially
- Ongoing transaction monitoring
On this page
- What KYC means
- What AML means
- Why verification is required
- Accepted documents
- Verification steps
- How long it takes
- Why a check can fail
- Ongoing monitoring
- Your obligations
- Questions
What "Know Your Customer" means
Know Your Customer (KYC) is the standard process by which a financial service confirms that a client is a real, identifiable person, and that the information provided at registration is accurate.
At Invest Globally, KYC verification involves gathering and validating essential information about you: your legal full name, birth date, country where you reside, communication details and your chosen funding source. We cross-reference the information submitted during account creation with the documentation you provide.
What we do not do
We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.
What "anti-money laundering" means
Anti-money laundering (AML) is the set of internal controls a financial service uses to prevent its platform from being used to move the proceeds of crime, to finance illegal activity, or to disguise the true origin of funds.
AML controls are broader than a one-off identity check. They cover risk classification of new accounts, sanctions and politically-exposed-person screening, limits on unusual funding patterns, record keeping, internal escalation of suspicious activity and, where the applicable law requires it, reporting to the competent authority.
Where AML rules and a client instruction conflict, the AML rules take priority. That can mean a delayed transaction, a request for additional documents, or a restricted account until the matter is resolved.
Why verification is required
- 01
Legal obligation
Financial institutions that manage or move client assets are typically obligated to perform client identification prior to service delivery. Such identification is mandatory and applies uniformly to all accounts.
- 02
Protecting your money
Verification ties an account to one identifiable owner. It makes account takeover far harder, and it means withdrawals can only be sent back to a payment method proven to belong to you.
- 03
Keeping the platform clean
Compliance screening prevents individuals under sanctions and shell entities without legitimate ownership from accessing the platform, thereby safeguarding all other account holders.
- 04
Faster payouts later
An account verified up front does not have to stop for checks at withdrawal time, which is when delays are least welcome.
Which documents are accepted
We ask for up to three categories of document. Files should be colour images or PDFs, fully in frame, unedited, with all four corners and all text legible.
1. Identity document
A government-issued document that shows your photograph, full name, date of birth, document number and expiry date. Commonly accepted types are a passport, a national identity card, or a driving licence where it is issued as a photographic identity document. The document must be valid and not expired.
2. Proof of address
A current document, typically issued in recent months, containing your name and home address matching your account record. Common accepted forms include utility invoices, financial institution or payment card statements, local tax assessments or government letters from an official body. Private mail facilities and third-party addresses cannot be submitted.
3. Proof of payment method
Evidence that the funding instrument belongs to you. For a card, that is normally an image of the card showing your name, the first six and last four digits and the expiry date, with the remaining digits and the security code covered. For a transfer from a bank account, that is a statement or confirmation in your name showing the account identifier. For an electronic wallet, a screenshot of the account profile showing your name and the account identifier.
Formats and file size
The verification section of your account displays submission limits, supported formats and any supplementary document requirements. Should documents be presented in a different language than your account's designated language, translation may be necessary; our compliance staff will notify you accordingly.
The verification steps
- 01
Register
Create the account with your real legal name, date of birth, country of residence, email and phone number. Details that do not match your documents are the most common cause of delay.
- 02
Confirm contact details
Validate your email address and, when applicable, your mobile number. This authentication confirms these communication methods are under your control.
- 03
Upload your identity document
Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.
- 04
Upload proof of address
Upload a recent qualifying document in your name at the address on file.
- 05
Confirm the payment method
Submit documentation confirming the payment method for funding your account and receiving withdrawal amounts.
- 06
Screening and review
Your file is examined by our compliance personnel, who execute mandatory sanctions and risk assessments, after which the account receives approval or requests modification.
- 07
Confirmation
You receive a notification once the account status changes. The current status is always visible in the verification area of your account.
How long a check takes
Most complete submissions are reviewed within a few hours to a couple of business days. Files that need a second look, a translation or an additional document can take longer.
Review times depend on volume, on the quality of the uploads and on whether any additional screening is triggered. The processing window that applies to your account, together with the current status of each document, is shown in your account area - that published figure is the one to rely on, not any figure quoted elsewhere.
- Clear, complete, unedited uploads are reviewed fastest.
- Requests submitted outside business hours are queued for the next working day.
- Enhanced review, where required, adds time and is communicated to you.
Why a check can be rejected
Account denials typically stem from document issues rather than personal concerns. Generally, resubmitting documents results in approval upon the next review.
| Reason | How to fix it |
|---|---|
| Image blurred, cropped or glare-covered | Photograph in natural light, positioned flat against a dark backdrop, with all edges fully visible. |
| Document expired | Upload a currently valid document. |
| Name or date of birth does not match the account | Correct the account details, or explain a legal name change with supporting proof. |
| Address documentation outdated or not registered to your name | Provide a recent qualifying document issued to you at your registered address. |
| Payment method belongs to a third party | Use an instrument in your own name - third-party funding is not accepted. |
| File edited, cropped to hide data, or a screenshot of a screen | Submit an unmodified original image or PDF. |
| Residence in an excluded jurisdiction | The account cannot be opened; see our licensing page for the general position. |
If a decision is unclear to you, contact support and ask for the reason. Where the law permits us to explain, we will.
Ongoing transaction monitoring
Verification represents an ongoing process rather than a singular occurrence. Account activities and transactions receive continuous oversight throughout the business relationship.
What is monitored
Account activity patterns, sources of funds, modifications to funding methods, shifts in country or communication information, actions inconsistent with your initial profile, and activities identified through our risk systems.
What can happen as a result
- Request for current documentation or clarification regarding fund origins.
- A temporary hold on a specific transaction while it is reviewed.
- Modification of account-specific transaction thresholds.
- Restriction or closure of the account where the law requires it.
Records
Customer identification details and transaction histories are preserved according to legal requirements following relationship termination and are managed according to our Privacy Policy. Under specific legal circumstances, notification of a report to you may be prohibited.
Your obligations
- Give accurate, current and complete information, and keep it up to date.
- Use only your own funds and your own payment instruments - never someone else's.
- Keep one account only, and keep your credentials private.
- Furnish requested documentation within the specified deadline provided.
- Tell us promptly if you change country of residence, legal name or payment method.
- Notify us without delay if you detect any unauthorized attempts to access your account.
Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.
Where to ask questions
If anything on this page is unclear, or you want to know the exact status of your own verification, ask us before uploading again.
Who reviews my documents?
A trained compliance reviewer. Files are stored on restricted systems, and access is limited to staff who need it for the check.
Can I start before I am verified?
Account registration and basic exploration are permitted, though deposits, transactions and fund withdrawal require successful completion of the verification process shown in your account.
Do I have to verify again later?
Yes, it is possible. Documentation validity periods expire, residential information evolves and routine updates represent standard AML practice. Should an update be required, we will reach out to you.
How do I contact the compliance team?
Use the contact route on our contact page and use the terms "KYC" or "verification" in your inquiry, including the account's registered email. Avoid sharing document files through unencrypted methods - instead, use the dedicated upload function within your account.
Get verified once, cleanly
Ninety per cent of delays come from three things: a blurred photo, an out-of-date address document, and a payment method in someone else's name. Fix those and most checks pass first time.
Need help with a document?
Our support team can tell you exactly which file was rejected and why.
- Start by reviewing the verification section within your account.
- For assistance, please reach out to our support team using the email address associated with your account.